Frequently Asked Questions

What is a specialty pharmacy?

Specialty pharmacies manage the handling and service requirements of specialty medications, including dispensing, reimbursement, and other services specific to patients living with rare and/or chronic diseases.

Specialty medications are generally used to treat chronic, high-cost, or rare diseases and can be injectable, infusible, oral, or inhaled medications. Specialty medications tend to be more complex to maintain, administer, and monitor than traditional drugs; therefore, they require closer supervision and monitoring of a patient’s overall therapy.

How do I request a refill?

To request a refill of your prescription, please call altScripts at 414-385-9500.

What kind of services does altScripts Specialty provide?

altScripts Specialty Pharmacy fills prescriptions for certain complex, higher-cost drugs. Unlike a retail pharmacy, we also provide services to support you based on your unique medical needs. We can provide education about specific conditions and how to manage your symptoms and avoid complications. We also work with your doctor and health insurance company to help you gain access to the right drug. We will even find out if financial assistance is available that can reduce your costs.

Our services include:

  • Prescription refill reminders.
  • Free delivery, if needed.
  • Financial and billing assistance to keep your drug costs as low as possible.
  • Support throughout the insurance approval process.
  • Counseling and educational information.

Does altScripts accept my insurance?

We accept most HMO, PPO, Medical, and Medicare insurance plans. Call the pharmacy at 414-385-9500 to find out about your specific plan.

What are altScripts' hours?

The pharmacy is open Monday through Friday from 9 AM to 5 PM, Central Standard Time. Please call 414-385-9500 for holiday hours.

How do I contact altScripts Specialty Pharmacy?

You can call us at 414-385-9500.

Call 414-385-9500

Monday through Friday, 9 AM to 5 PM CST.